FREQUENTLY ASKED QUESTIONS

Welcome to our Pool Installation Process FAQ—your curated guide to the journey of creating a truly luxurious outdoor retreat. At Omni Pools & Scapes, we believe that a custom in-ground pool is more than just a backyard upgrade—it’s a statement of elegance and a lasting investment in your lifestyle. From the initial design consultation to the final unveiling, our process is tailored, comprehensive, and detail-driven. This FAQ addresses the most frequently asked questions from discerning homeowners—covering timelines, design choices, site preparation, permitting, and more—to provide clarity and confidence at every step. Explore what it means to experience pool building the Omni way: refined, reliable, and remarkably personalized.

Do you carry insurance?
Yes, we have a $2 million liability policy.
Are you licensed?
There are no requirements for licensing in Ohio, however we do have a few: General Contractor license, Leisure Pools license, and Myrtha Pools license.
What warranties do you include?
All products include a warranty directly from the manufacturer. We also provide a 5-year labor warranty.
Do you handle warranty service or would we need to engage the manufacturer or another third party?
After installation you can send warranty requests to us directly. We are set up to warranty all manufactures however they have to provide their approval.
Do you haul away unused dirt?
We do not include that. In most cases we will not need to remove any dirt as it will be used to regrade the yard from any new elevations
Do you work directly with the HOA and inspectors?
Yes, we will handle this part, as it is part of the permitting process. We may need some signatures from you along the way but we handle the administrative side.
Can you share details on the base and backfill?
The back fill for all pools is clean #57 limestone. We also include a sump beside each pool for ground water.
Do you store the pool until installation or will it be dropped here?
We store the pool at our office in Hilliard and ship from here.
How much amperage is required for the mechanicals?
It depends on the heater choice. A heat pump draws more than a gas heater. We would like to have 100 amp at the panel but can get down to 60 amp if needed.
Do you install a subpanel or use an interior electric box for power?
We install a sub panel that also has automation built into it.
Do you include any pool maintenance items like cleaning equipment?
We include pool school and basic cleaning equipment. Yearly maintenance including opening, closing, weekly cleaning service, and all chemicals is also available.
Do you include the initial water fill, an opening or closing service, or other initial water balancing?
Yes, we provide the initial water fill. Opening is part of the build, we do not include closing.
Do you have a service department for repairs to the pool and or mechanicals?
Yes, request any cleaning or maintenance service on our website.